Social Security To End Processing Claims By Phone

The Washington Post reports:

Under pressure from the U.S. DOGE Service team to root out alleged fraud, the Social Security Administration is considering dramatically curtailing the phone services that 73 million retired and disabled Americans rely on to apply for and access their earned government benefits.

Social Security leadership is now considering a proposal to end telephone service for claims processing and direct-deposit bank account transactions, instead directing elderly and disabled people to the internet and in-person field offices.

The change would disrupt Social Security’s internal operations and threaten its ability to serve the public, current and former officials warned, just as DOGE is targeting the agency for across-the-board staff cuts. They also noted that the agency’s toll-free number is a mainstay for older customers who do not have online

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